Chocolate is sensitive to weather, and we want your package to arrive in the best condition. Therefore, we have parameters around our shipping to you.
- For now, we are shipping only to the lower 48 United States.
- We will not ship during warmer weather months (please call us with any questions 269/369-1193)
- Our shipping days are Mondays – Wednesdays – this helps eliminate the off chance that your package will be sitting in a warehouse over the weekend.
- We use 2-day shipping as a rule
- We may ask you to allow us to ship overnight if we feel there is a chance of damage due to weather or location
- We cannot be held responsible if your package is left outside and is then damaged due to weather.
- We aren’t responsible for lost or stolen packages.
- We use ice packs for our shipping as a rule.
- We may need to ask you to upgrade to include additional packaging material; if we believe your product may be at risk for a successful delivery.
- We cannot be held liable if we have an incorrect address for shipping.
- We ask you call us with any questions PRIOR to placing your order for shipping.
- Ciao Bella Chocolat will not be held responsible for, nor we replace, any melted or damaged chocolate due to temperature and/or humidity considerations unless customers purchase a cooler and ice pack, upgrade shipping to Next Day Air delivery (1-day) AND purchase delivery signature.
